Amelia

SoundHound AI recently acquired Amelia, combining their expertise in voice technology and conversational AI. The company focuses on providing enterprise-level AI solutions that help businesses automate customer service and employee support functions.

Product Overview:

Amelia offers three main types of AI agents:

Answer Agents: Provide instant responses using company knowledge bases Action Agents: Handle end-to-end task completion through system integration Autonomous Agents: Combine both capabilities with advanced AI for self-learning

Key Features:

Enterprise Integration: Works with existing CRM, ERP, and contact center systems Multi-language Support: Operates in over 100 languages Security Compliance: Meets ISO, HIPAA, SOC 2, PCI-DSS, and GDPR standards 24/7 Availability: Continuous support across voice and chat channels Scalable Solutions: Adapts to changing business needs

Target Audience:

Large enterprises across industries including: • Financial institutions • Healthcare providers • Insurance companies • Telecommunications • Travel businesses

Organizations seeking to: • Improve customer service efficiency • Reduce employee workload • Automate routine tasks • Enhance user experience

Impact Summary:

Amelia's AI agents deliver measurable business results with less than 1-minute average response times, 42% increased contact center efficiency, and 76% first-contact resolution rates, making it a valuable solution for enterprises looking to modernize their customer and employee support systems.